FREQUENTLY ASKED QUESTIONS

Feel free to purchase a maximum of 20 tickets. The PANAMA OPEN AIR experience is always more enjoyable when shared with loved ones. 

Currently, there are POA-FULL WEEKEND PASSES or DAY PASSES (Friday or Saturday) and 3 types of tickets available :

• POA GENERAL ACCESS PASS
• POA PLUS PASS
• POA VIP PASS

After successfully completing the payment, you will receive an immediate confirmation email for your order and another containing the purchased tickets. 

No, canceling or returning tickets is not possible! 

It’s not necessary! Tickets can be presented in digital or physical format. 

Absolutely! You must present a valid ID when you want to enter the Panama Open Air Festival. 

When booking a ticket for POA 2024, simply enter your voucher code in the “Discount” field. It will then be deducted automatically.

Yes, you can use several vouchers at the same time when buying tickets.

Don’t worry. Your voucher is registered with us. Please write an e-mail to our support (info@panamaopenair.com) and state who gave you the voucher and what credit it has. After checking in our system, we can send you a new code/voucher.

Absolutely not! Illegal ticket copies are a problem for many festival organisers. It is easy to fall for tricksters. They copy tickets and then sell them on. The seller then goes through the entrance very early and the person who bought the copy comes later and is not let in because the original ticket has already been cancelled. Avoid all these problems and only buy your ticket online directly from our shop. We strongly advise you not to buy tickets on any portals! For more information, click on the BDKV widget: No to the ticket black market! https://bdkv.de/ticketzweitmarkt/ Where can I safely buy tickets for the Panama Open Air Festival? You can only buy tickets online in our ticket shop.

No, unfortunately this is not possible. Tickets are personalized and will be checked at entrance with a photo ID.

Generally speaking, we have a no-refund/ticket change policy. However, in certain cases (e.g. cancellation due to a Force Majeure event or if you do not meet some entry criteria prescribed by the local authorities after you purchased) a full refund (excl. 3% processing fee) applies. 

Not able to join the festival? Sell your ticket(s) 100% safe via our official partner Ticketswap.

TICKETSWAP IS THE ONLY OFFICIAL RESALE PLATFORM FOR RESALE OF TICKETS.

To prevent ticket fraud, it is strongly recommended to exclusively purchase tickets from our platform or our authorized partner TicketSwap. Please avoid buying tickets from unauthorized sources, as we cannot be held responsible for any issues arising from such tickets. 

Ticketswap is the only official resell platform for tickets of POA.

POA Passes are now available here.

Yes. Please personalize your ticket before the event. To repersonalize your ticket, go to the confirmation email and find your ticket. From there, a Vivenu-Tab should appear with the option to repersonalize the ticket.

The PayLater PASS allows you to make a small down payment for our POA FULL-WEEKEND PASS and secure the current ticket price. Here’s how the system works:

1. Purchase the PayLater Pass.

2. On February 31st, you will receive an email requesting the remaining balance. IMPORTANT: Keep this email.

3. You have until 31st of May to complete the payment

If the payment isn’t made you will lose the deposit, no refunds available

(You can also choose to pay in installments via Klarna or PayPal).

4. Once the remaining balance is settled, you will receive your POA FULL-WEEKEND PASS via email.

You can always add upgrades in the ticket shop to customize your festival experience. If the PayLater Pass is transferred to you, the payment request for the remaining amount will be sent to the same email address.

Please keep all information handy to ensure a smooth festival experience.