PANAMA OPEN AIR FESTIVAL • 28 & 29 JUNE 2024 • RHEINAUE BONN •

FREQUENTLY ASKED QUESTIONS

SPRACHE WECHSELN:

ADMISSION

he Bonner Rheinaue is a spacious park along the Rhine River in Bonn, known for its green areas and well-kept flower beds. The Panama Open Air Festival 2024 will be held at Ludwig-Erhard-Allee 20, 53175 Bonn, in this scenic location. The festival not only promises great music but also a relaxing atmosphere amidst the picturesque surroundings of the Rheinaue. 

Rheinaue Park

Ludwig-Erhard-Allee 20

53175 Bonn

The following admission times apply for the Panama Open Air:

Friday – from 15:00 h

Saturday – from 12:00 h

The program ends at midnight on both days.

The festival is open to individuals aged 16 and above. Age verification will be conducted at the entrance through a valid ID. The festival program concludes at midnight, eliminating the need for a companion or a parental consent note. Even in the company of adults, attendees under the age of 16 are not permitted at the festival.

TICKETS

When booking a ticket for POA 2024, simply enter your voucher code in the “Discount” field. It will then be deducted automatically.

Yes, you can use several vouchers at the same time when buying tickets.

Don’t worry. Your voucher is registered with us. Please write an e-mail to our support (info@panamaopenair.com) and state who gave you the voucher and what credit it has. After checking in our system, we can send you a new code/voucher.

Ticketswap is the only official resell platform for tickets of POA.

POA Passes will be available on the platform 3 months before the festival.

Absolutely not! Illegal ticket copies are a problem for many festival organisers. It is easy to fall for tricksters. They copy tickets and then sell them on. The seller then goes through the entrance very early and the person who bought the copy comes later and is not let in because the original ticket has already been cancelled. Avoid all these problems and only buy your ticket online directly from our shop. We strongly advise you not to buy tickets on any portals! For more information, click on the BDKV widget: No to the ticket black market! https://bdkv.de/ticketzweitmarkt/ Where can I safely buy tickets for the Panama Open Air Festival? You can only buy tickets online in our ticket shop.

No, unfortunately this is not possible. Tickets are personalized and will be checked at entrance with a photo ID.

Generally speaking, we have a no-refund/ticket change policy. However, in certain cases (e.g. cancellation due to a Force Majeure event or if you do not meet some entry criteria prescribed by the local authorities after you purchased) a full refund (excl. 3% processing fee) applies. 

Not able to join the festival? Sell your ticket(s) 100% safe via our official partner Ticketswap.

TICKETSWAP IS THE ONLY OFFICIAL RESALE PLATFORM FOR RESALE OF TICKETS.

Yes. Please personalize your ticket before the event. To repersonalize your ticket, go to the confirmation email and find your ticket. From there, a Vivenu-Tab should appear with the option to repersonalize the ticket.

The PayLater PASS allows you to make a small down payment for our POA FULL-WEEKEND PASS and secure the current ticket price. Here’s how the system works:

1. Purchase the PayLater Pass.

2. On February 31st, you will receive an email requesting the remaining balance. IMPORTANT: Keep this email.

3. You have until 31st of May to complete the payment

If the payment isn’t made you will lose the deposit, no refunds available

(You can also choose to pay in installments via Klarna or PayPal).

4. Once the remaining balance is settled, you will receive your POA FULL-WEEKEND PASS via email.

You can always add upgrades in the ticket shop to customize your festival experience. If the PayLater Pass is transferred to you, the payment request for the remaining amount will be sent to the same email address.

Please keep all information handy to ensure a smooth festival experience.

PAYMENT SYSTEM

Important: We do not have cash on the premises – We’re cashless only! 

We have a normal deposit system. When you buy a drink, the deposit will be charged on your drink, which you can of course get back at our deposit stations.

Cashless only! You can only pay with EC card, credit card, Apple Pay and Google Pay.

TRAVEL & CAMPING

From Bonn main station you can take line 66 in the direction of Bad Honnef/Ramersdorf to our beautiful Rheinaue Park. From there it is less than 100m to the festival entrance. For the sake of the environment and your stress level, we recommend travelling by train.

Information coming soon

Parking in the official city parking areas in the vicinity of our site is free of charge. Please be careful not to block any emergency routes or driveways.

 

Here is an overview of the prohibited items:

Glass in any form (bottles, glasses, …), weapons, sharp objects, drinks of any kind brought along, food, professional photo equipment (reflex cameras), animals, pyrotechnics, drones (and any other kind of flying equipment).

This list is a general oversight. In case of doubt, the judgement of the security and crew is final.

Diagonal parking is available in the following streets from Friday 4pm – Sunday 11am:

Ludwig-Erhard-Allee

Heinemannstraße

Petra-Kelly-Allee

Important: After Sunday morning (around 11:00) the police are very prompt to tow any cars left parked. Please keep this in mind and move your car!

MORE

No. You are not allowed to bring your own food or drinks. There will be a wide range of food trucks on site to provide you with delicious food and drinks throughout the day.

On both days there will be free water at designated water stations. While you can not bring empty bottles to fill, you are welcome to refill cups from the festival. 

There is an information point on site that you can contact at any time.

If you notice that you have lost something on the grounds, it is best to ask at the Lost and Found Point. If you find something that doesn’t belong to you, please hand it in at the Lost and Found Point.

After the festival you are welcome to contact info@panamaopenair.com if you have lost something at the festival.

The Lost and Found point will be open Sunday from 12-16 after the festival. 

Yes! – All festival areas, including the toilets are handicap accessible 

If you have a category B disabled person’s ID, admission for one accompanying person is free. Your companion will receive a wristband at the entrance and does not have to buy a ticket beforehand. The prerequisite for free entry is that you come to the festival together.

No. Please bring only what’s ESSENTIAL to the festival!

CONTACT

Please note that we receive a lot of emails at the moment and the reply may be a little delayed. We will do our best to answer you as soon as possible.

Important:

If your issue has already been resolved, but you have a new question, please create a new mail and do NOT reply to the old mail – as your old issue has already been closed in our system.

Thank you very much.

We love that you’re interested in a job or a volunteer position! We are looking for helping hands again in 2024. So just send us an email to LM@craveevents.de with details of the times when you can support us – be it before the event or on site during the event days in July! Detailed information about vacancies will soon be available on our homepage and social media channels.

Regarding your booking request, our lineup for 2024 and 2025 is already jam-packed with talented local DJs and acts. While we dig the diversity and passion of artists, we’re bummed to say that we can’t take more booking requests right now.

Press representatives must register in advance through here and will receive a confirmation from our PR-agency

If you have any further questions, please feel free to contact us via our contact portal or by email to info@panamaopenair.com. We will try to answer as soon as possible, but we ask for your patience and understanding if it should take a little longer.

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TICKETS AVAILABLE NOW