FREQUENTLY ASKED QUESTIONS
ADMISSION
WHEN AND WHERE WILL THE PANAMA OPEN AIR FESTIVAL 2024 TAKE PLACE?
he Bonner Rheinaue is a spacious park along the Rhine River in Bonn, known for its green areas and well-kept flower beds. The Panama Open Air Festival 2024 will be held at Ludwig-Erhard-Allee 20, 53175 Bonn, in this scenic location. The festival not only promises great music but also a relaxing atmosphere amidst the picturesque surroundings of the Rheinaue.
Rheinaue Park
Ludwig-Erhard-Allee 20
53175 Bonn
WHEN DOES ADMISSION TO THE POA 2024 START?
The following admission times apply for the Panama Open Air:
Friday – from 15:00 h
Saturday – from 12:00 h
The program ends at midnight on both days.
IS THERE AN AGE LIMIT FOR POA 2024?
The festival is open to individuals aged 16 and above. Age verification will be conducted at the entrance through a valid ID. The festival program concludes at midnight, eliminating the need for a companion or a parental consent note. Even in the company of adults, attendees under the age of 16 are not permitted at the festival.
TICKETS
I HAVE A VOUCHER FOR THE POA. HOW CAN I USE IT ON TICKETS FOR 2024?
When booking a ticket for POA 2024, simply enter your voucher code in the “Discount” field. It will then be deducted automatically.
CAN I USE MORE THAN ONE VOUCHER WHEN BUYING TICKETS?
Yes, you can use several vouchers at the same time when buying tickets.
I'VE LOST MY VOUCHER, NOW WHAT?
Don’t worry. Your voucher is registered with us. Please write an e-mail to our support (info@panamaopenair.com) and state who gave you the voucher and what credit it has. After checking in our system, we can send you a new code/voucher.
TICKETSWAP
Ticketswap is the only official resell platform for tickets of POA.
POA Passes are now available here.
IS IT SAFE TO BUY TICKETS PRIVATELY?
Absolutely not! Illegal ticket copies are a problem for many festival organisers. It is easy to fall for tricksters. They copy tickets and then sell them on. The seller then goes through the entrance very early and the person who bought the copy comes later and is not let in because the original ticket has already been cancelled. Avoid all these problems and only buy your ticket online directly from our shop. We strongly advise you not to buy tickets on any portals! For more information, click on the BDKV widget: No to the ticket black market! https://bdkv.de/ticketzweitmarkt/ Where can I safely buy tickets for the Panama Open Air Festival? You can only buy tickets online in our ticket shop.
CAN A "FESTIVAL TICKET" BE USED BY DIFFERENT PEOPLE ON DIFFERENT DAYS?
No, unfortunately this is not possible. Tickets are personalized and will be checked at entrance with a photo ID.
CAN I GET A REFUND, CHANGE OR RESELL MY TICKETS?
Generally speaking, we have a no-refund/ticket change policy. However, in certain cases (e.g. cancellation due to a Force Majeure event or if you do not meet some entry criteria prescribed by the local authorities after you purchased) a full refund (excl. 3% processing fee) applies.
Not able to join the festival? Sell your ticket(s) 100% safe via our official partner Ticketswap.
TICKETSWAP IS THE ONLY OFFICIAL RESALE PLATFORM FOR RESALE OF TICKETS.
DO I HAVE TO PERSONALIZE MY TICKET?
Yes. Please personalize your ticket before the event. To repersonalize your ticket, go to the confirmation email and find your ticket. From there, a Vivenu-Tab should appear with the option to repersonalize the ticket.
HOW DOES THE PAYLATER PASS WORK?
The PayLater PASS allows you to make a small down payment for our POA FULL-WEEKEND PASS and secure the current ticket price. Here’s how the system works:
1. Purchase the PayLater Pass.
2. On February 31st, you will receive an email requesting the remaining balance. IMPORTANT: Keep this email.
3. You have until 31st of May to complete the payment
If the payment isn’t made you will lose the deposit, no refunds available
(You can also choose to pay in installments via Klarna or PayPal).
4. Once the remaining balance is settled, you will receive your POA FULL-WEEKEND PASS via email.
You can always add upgrades in the ticket shop to customize your festival experience. If the PayLater Pass is transferred to you, the payment request for the remaining amount will be sent to the same email address.
Please keep all information handy to ensure a smooth festival experience.
PAYMENT SYSTEM
HOW DOES THE DEPOSIT SYSTEM WORK?
Important: We do not have cash on the premises – We’re cashless only!
We have a normal deposit system. When you buy a drink, the deposit will be charged on your drink, which you can of course get back at our deposit stations.
HOW DO YOU PAY AT THE FESTIVAL?
Cashless only! You can only pay with EC card, credit card, Apple Pay and Google Pay.
TRAVEL & CAMPING
WHAT IS THE BEST WAY TO TRAVEL? BUS OR TRAIN?
From Bonn main station you can take line 66 in the direction of Bad Honnef/Ramersdorf to our beautiful Rheinaue Park. From there it is less than 100m to the festival entrance. For the sake of the environment and your stress level, we recommend travelling by train.
IS IT POSSIBLE TO CAMP AT POA 24?
Information coming soon
IS THERE A PARKING FEE?
Parking in the official city parking areas in the vicinity of our site is free of charge. Please be careful not to block any emergency routes or driveways.
WHAT AM I ALLOWED TO BRING, WHAT AM I NOT ALLOWED TO BRING?
Here is an overview of the prohibited items:
Glass in any form (bottles, glasses, …), weapons, sharp objects, drinks of any kind brought along, food, professional photo equipment (reflex cameras), animals, pyrotechnics, drones (and any other kind of flying equipment).
This list is a general oversight. In case of doubt, the judgement of the security and crew is final.
WHERE CAN I PARK MY CAR?
Diagonal parking is available in the following streets from Friday 4pm – Sunday 11am:
Ludwig-Erhard-Allee
Heinemannstraße
Petra-Kelly-Allee
Important: After Sunday morning (around 11:00) the police are very prompt to tow any cars left parked. Please keep this in mind and move your car!
MORE
CAN I BRING FOOD & DRINKS WITH ME?
No. You are not allowed to bring your own food or drinks. There will be a wide range of food trucks on site to provide you with delicious food and drinks throughout the day.
On both days there will be free water at designated water stations. While you can not bring empty bottles to fill, you are welcome to refill cups from the festival.
WHAT CAN I DO IF I NEED HELP ON SITE?
There is an information point on site that you can contact at any time.
I HAVE LOST / FOUND SOMETHING ON SITE! WHO CAN I CONTACT?
If you notice that you have lost something on the grounds, it is best to ask at the Lost and Found Point. If you find something that doesn’t belong to you, please hand it in at the Lost and Found Point.
After the festival you are welcome to contact info@panamaopenair.com if you have lost something at the festival.
The Lost and Found point will be open Sunday from 12-16 after the festival.
IS THE FESTIVAL AREA BARRIER-FREE?
Yes! – All festival areas, including the toilets are handicap accessible
WHAT REGULATIONS APPLY TO PERSONS ACCOMPANYING PEOPLE WITH A HANDICAP?
If you have a category B disabled person’s ID, admission for one accompanying person is free. Your companion will receive a wristband at the entrance and does not have to buy a ticket beforehand. The prerequisite for free entry is that you come to the festival together.
ARE THERE LOCKERS ON THE PREMISES?
No. Please bring only what’s ESSENTIAL to the festival!
CONTACT
I HAVE NOT YET RECEIVED AN ANSWER TO MY MAIL. WHAT CAN I DO?
Please note that we receive a lot of emails at the moment and the reply may be a little delayed. We will do our best to answer you as soon as possible.
Important:
If your issue has already been resolved, but you have a new question, please create a new mail and do NOT reply to the old mail – as your old issue has already been closed in our system.
Thank you very much.
HOW CAN I WORK AT PANAMA OPEN AIR?
We love that you’re interested in a job or a volunteer position! We are looking for helping hands again in 2024. So just send us an email to LM@craveevents.de with details of the times when you can support us – be it before the event or on site during the event days in July! Detailed information about vacancies will soon be available on our homepage and social media channels.
WHERE CAN I APPLY IF I WOULD LIKE TO DJ AT POA?
Regarding your booking request, our lineup for 2024 and 2025 is already jam-packed with talented local DJs and acts. While we dig the diversity and passion of artists, we’re bummed to say that we can’t take more booking requests right now.
HOW CAN PRESS ACCREDIT THEMSELVES?
Press representatives must register in advance through here and will receive a confirmation from our PR-agency.
I HAVE FURTHER QUESTIONS ABOUT THE PANAMA OPEN AIR. WHO CAN I CONTACT?
If you have any further questions, please feel free to contact us via our contact portal or by email to info@panamaopenair.com. We will try to answer as soon as possible, but we ask for your patience and understanding if it should take a little longer.
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sponsoring & marketing contact
For sponsorship inquiries, please contact jsc@craveevents.de
For marketing inquiries, please contact avs@craveevents.de
